Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle D

Michelle D

August 6, 2025

5  out of  5
rating by Michelle D
"I have been insured with State Farm thru Franah Marino agency since 2023 and have been beyond please with the level or service and care. Jonerra today assisted me and she was so kind, helpful and understanding! She went above and beyond to help resolve the issue i was having. Truly appreciate Jonerra and also Franah Marino agency. Thank you again for your amazing quality or service and care."
We responded:
"Thank you for acknowledging Jonerra's hard work and dedication to our clients. We appreciate your business and look forward to servicing your insurance and financial needs. "
Profile photo of Franciscus Giesen

Franciscus Giesen

August 4, 2025

5  out of  5
rating by Franciscus Giesen
"My agent, Franah Marino, spent a lot of time explaining my retirement options and how to plan for the future. She was incredibly patient and had a no obligations attitude while providing valuable options and information. Plus the coffee was great!!"
We responded:
"Thank you, Frank for reviewing our State Farm office! We’re thrilled to know you had a positive experience."
Profile photo of Michael Martin

Michael Martin

August 4, 2025

5  out of  5
rating by Michael Martin
"Wonderful experience with Jonerra this morning. She was super helpful, polite and great to talk to with such a peaceful voice that helps when the client (me in this case) doesn’t understand much about insurance and has a million questions. Every time I call I’ll be asking for Jonerra, thank you so much for all your help!"
We responded:
"We’re thankful for your feedback on our wonderful Jonerra! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Shannon Gogonis

Shannon Gogonis

July 17, 2025

5  out of  5
rating by Shannon Gogonis
"We use Franah Marino State Farm for our personal and business needs. Julianne Cioffi is a gem. She is always available when I need her and if she’s assisting other customers she calls right back. She spends her time looking for the perfect coverage which suits our varying needs. She’s prompt and is extremely knowledgeable. Don’t hesitate to call Julianne she’s simply the best!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Ralf Remarais

Ralf Remarais

July 15, 2025

5  out of  5
rating by Ralf Remarais
"Mrs Franah is more than just an agent. She is a wonderful person. When you sit down with her, you realize she is not just knowledgeable: she is willing to SHARE the knowledge. People who listen to Franah definitely put themselves in a better place than those who do not. One thing I love with her is that she practices what she preaches. In other words, she will not tell you to do something she wouldn't do herself if she was in your position. For having been doing business with Ms Franah for now almost 10 years, I can tell you without a doubt she is someone who GENUINELY care about her clients. I HIGHLY RECOMMEND HER!!!"
We responded:
"Thank you so much for your kind words. Working with clients like you and your family is truly what makes my work fulfilling. Sincerely, Franah Marino"
Profile photo of Moray Cameron McKay

Moray Cameron McKay

July 14, 2025

5  out of  5
rating by Moray Cameron McKay
"They are the BEST. My family has been doing business with them for decades. My recent, wonderful experience with Harmony further ensured how awesome they are."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Dillan Mornay

Dillan Mornay

July 8, 2025

5  out of  5
rating by Dillan Mornay
"This is the best places to getting insurance. I was on the phone with Jonerra for over an hour. She helped me not only reinstate my policy but pay the lowest price ever."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Wynsie

Wynsie

July 4, 2025

5  out of  5
rating by Wynsie
"Jonerra, Much appreciation in resolving my issue in a timely manner and brought me peace of mind. Update: "Exceptional service from Jonerra at State Farm! She went above and beyond to address my concerns and provided clear, concise guidance throughout the entire process. Her professionalism, empathy, and expertise made a potentially stressful experience incredibly smooth. I'm grateful for her dedication and would highly recommend working with her to anyone. My challenge was getting my billing right. Five stars aren't enough – Jonerra deserves ten stars! 🌟💯""
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Ben Schumacher

Ben Schumacher

July 2, 2025

5  out of  5
rating by Ben Schumacher
"Jonerra was very helpful she answered my questions and was helpful in saving a few extra dollars a month by joining the program with the beacon. ++++ customer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Jenny Arciero

Jenny Arciero

June 25, 2025

5  out of  5
rating by Jenny Arciero
"Jonerra was awesome!"
We responded:
"Thank you for taking the time to share your thoughts! Jonerra is truly our office sweetheart. Thank you for acknowledging her hard work."
Profile photo of Dorothy Bucknor

Dorothy Bucknor

June 24, 2025

5  out of  5
rating by Dorothy Bucknor
"Love coming here have a great time every time I come my perfect I wouldn’t even say caregiver. He’s more than a caregiver. He works at State Farm in Pembroke Pines. I love him so much. He’s taking good care of me with my insurance making sure that I’m good and I’m taking care of and I really do appreciate it takes a load off of my back. His name is Fitzgerald. He’s great. He’s one of the best. I hate to see him leave when he go off to school to be a famous doctor one day but for the time being he’s serving State Farm very well thank you and have a blessed day. My name is Dorothy Bucknor."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Jessica perez

Jessica perez

June 23, 2025

5  out of  5
rating by Jessica perez
"Go to Thatcher. EVERYONE, I'm telling you he knows his stuff."
We responded:
"Thank you for acknowledging Thatcher's hard work."
Profile photo of Barbara Vergara

Barbara Vergara

June 23, 2025

5  out of  5
rating by Barbara Vergara
"Franah Marino State Farm has been our agent for over 10 years. Thatcher is my go to for anything that may come up. He is truly amazing always so charming and very knowledgeable. I really appreciate all he does to make sure my family is well taken care of behind the wheel."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of James Madyun

James Madyun

June 19, 2025

5  out of  5
rating by James Madyun
"Jonerra was fast and efficient. My policy change was painless. I've been with Fran about 10 years."
We responded:
"Thank you for taking the time to share your thoughts! Thank you for acknowledging Jonerra's hard work and dedication to our clients."
Profile photo of Jeanne Kafka

Jeanne Kafka

June 19, 2025

5  out of  5
rating by Jeanne Kafka
"Taisha went above and beyond with her customer service skills!! Having had recent hand surgery, I was unable to install my Safe and Save blue tooth new beacon that arrived. Taisha didn't hesitate to assist by going out to my car and removing my old beacon and installed the new one. Excellent service once again at Franah Marino State Farm Agency."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Kelly Betz

Kelly Betz

June 19, 2025

5  out of  5
rating by Kelly Betz
"She was awesome!! And very helpful and knowledgeable. I am very pleased with this agent. I would highly recommend her to anyone.!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Catherine A Rodriguez

Catherine A Rodriguez

June 18, 2025

5  out of  5
rating by Catherine A Rodriguez
"Jonerra is a star. I’ve been working with this agency for over 5 years and it’s the first time I’ve had someone on the line that goes above and beyond. Followed up with me when she said she would and very clear in communication. Would recommend her to anyone that needs help with their insurance. Thank you Jonerra!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Hydeia Fernandez

Hydeia Fernandez

June 13, 2025

5  out of  5
rating by Hydeia Fernandez
"I’ve been with Franah Marino’s State Farm office for over 10 years. The service is always great, and there is always something there to answer or address my concerns. This particular time Jonerra took care of my problem quickly and was friendly and great to chat with while she worked on resolving! Much appreciated!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Mr Leopard King

Mr Leopard King

June 13, 2025

5  out of  5
rating by Mr Leopard King
"Jonerra, thank you for your outstanding service, you are Super helpful."
We responded:
"Thank you for your 5-star review! We appreciate your acknowledging Jonerra's hard work and dedication to our clients."
Profile photo of David

David

May 28, 2025

1  out of  5
rating by David
"Horrendous service . People at this place deserve 0 stars ! . My home insurance of two properties was canceled because they didn't keep track of customer's address, sending bills to another places . Please stay away from this place"
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. We apologize that our multiple attempts to contact you were not successful. We are sorry you were having issues with your lender and their payment. We are happy to help you anyway possible. We will be attempting to contact you again. We are here to help whatever way possible."
Profile photo of Marta Cabrera

Marta Cabrera

May 22, 2025

5  out of  5
rating by Marta Cabrera
"Jonerra went above and beyond to help us!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Gregory Melbourne

Gregory Melbourne

May 15, 2025

5  out of  5
rating by Gregory Melbourne
"Patty Kendrick, Team Leader at Franah Marino Ins Agency, has always provided excellent service whenever called upon."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Adriano Cruz

Adriano Cruz

May 14, 2025

5  out of  5
rating by Adriano Cruz
"Maravillosa la atención por primera vez durante tantos años e estado totalmente complacido.el trato,el precio, las explicaciones en general todo muchas gracias por formar parte de Uds"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Sonny De jesus

Sonny De jesus

May 6, 2025

5  out of  5
rating by Sonny De jesus
"Jonerra Was very helpful super nice easy to talk to 5 stars she needs a rise ❤️🫶🙏🏻"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Randy Richardson

Randy Richardson

May 5, 2025

5  out of  5
rating by Randy Richardson
"I want to thank Jonerra Henrisnor at State Farm for her outstanding help with an insurance issue I was dealing with. I was having a hard time renewing my car registration due to an insurance-related problem, and she stepped in and handled everything quickly and professionally. Her patience, knowledge, and excellent customer service made a frustrating situation so much easier to deal with. Truly appreciate her support!"
We responded:
"Thank you for your 5-star review! Yes, Jonerra is our fabulous team member. My State Farm team and I are happy to be your good neighbor!"