State Farm® Insurance Agent Franah Marino

"Donna was absolutely incredible and provided excellent insight and customer service. She is an asset to State Farm"

"Taisha was really nice. If you need help regarding insurance you should ask for her. She was a huge help."

"I love Taisha’s service. She very nice and helpfull"

"Very informative, kind and everyone welcoming."

"I had an excellent experience this morning with Thatcher! He provided professional customer service when I called to inquire about flood insurance because of his professional courtesy I changed agency’s ! Thank you for going beyond !"

"Franah and Guiovana have great customer service very attentive and informative in trying to protective my whole family."

"By divine timing . I hadn’t yet requested auto
Quotes. It was on my to do list.
And by synchronicity .
I got a call from Thatcher today.
He gave me several quotes.
Which was way less and offered more
Then my ins plan.
Answered every question
Very thoroughly. He’s the best agent.
I’ve ever had and Because of him. I canceled my progressive plan. He’s such a gift
I hope he gets the raise. He surely deserves"

"Insurance needs. Felt supported. Thatcher is amazing. Does not matter how small or great your needs are you will be taken care of and supported! Thank you Thatcher!"

"I had an excellent experience with this insurance company, and I specially want to give a huge shoutout to Donna. She took the time to thoroughly review my policy almost at closing time and found ways to help me save money without sacrificing my coverage. She was knowledgeable, patient, professional, and genuinely cared about making sure I had the best policy for my needs, Her outstanding customer service and attention to detail made all the difference. Thank you Donna, for going above and beyond. You are truly an asset to your company. I highly recommend this insurance company....Also want to thank Thatcher & Taisha for their professionalism, kindness, and willingness to help."

"Thatcher is heaven sent, he is respectful, kind, caring, charismatic, intelligent and very very swift in responding to any inquiries and answering any questions. He reviewed the current coverages, saved me a significant amount of money on an already budgeted income all within the one phone call. Highly recommend, Thatcher please know that you’re the highlight of that office.

6/22/2026 updated review:
In person, the ladies of the office are very helpful as they’re on the phone when you call. Marlene, Donna, Tai, Guiovana, Kim and Franah Marino to name a few gems. Thank you for taking the time to submit requests to the home owners insurance company for my family and I. Very polite, supportive, kind, compassionate, respectful, patient, meticulous, accommodating and family oriented atmosphere. Can’t forget our Thatcher, who’s always cheerful and knowledgeable."

"My husband and I had an excellent experience working with Thatcher Fitzgerald and Franah Marino at State Farm. From start to finish, they were professional, knowledgeable, responsive, and genuinely committed to helping us find the right insurance coverage for our needs.

They took the time to answer all of our questions, explain our options clearly, and ensure we understood our policies. What could have been a complicated process felt simple and stress-free because of their patience, attention to detail, and willingness to go the extra mile.

The level of customer service we received was exceptional. It was clear that Thatcher and Franah truly cared about helping us make informed decisions and ensuring that we had the coverage that best fit our family. Their expertise, responsiveness, and dedication made all the difference.

We are incredibly grateful for their assistance and highly recommend Thatcher Fitzgerald, Franah Marino, and the entire State Farm team to anyone looking for trustworthy, knowledgeable insurance professionals."

"Thatcher Fitzgerald is absolutely amazing! He took over an hour of his time to walk my wife and I through several different policies (UM coverage, umbrella, renters, auto) in great detail. He was very honest about everything and made us feel comfortable and at ease with the policies we selected. I would definitely recommend him as anyone’s agent. He is extremely knowledgeable and intelligent, and demonstrates honesty and integrity. Thank you Thatcher!"

"Thatcher was so helpful and patient. He saved me a large amount of money with all the same coverage that I had previously had with another insurance. He explained everything in detail so I knew exactly what I was paying for. Very professional, helpful and friendly office staff and I would highly recommend them."

"Outstanding service received from Franah Marino and staff I am very pleased with the professional service rendered and how informative and knowledgable the staff is I will be sending more business to this office"

"Taisha was the most helpful agent I’ve had the pleasure of dealing with in any State Farm. They are always great here but right now she’s #1. Also assisted with increasing my coverage and lowered my premium.
Whoever hired her should get a bonus.
Don’t lose this employee!!
Chris Dupin"

"Gio was wonderful to work with. She was knowledgeable and took the time to answer all of my questions without making me feel rushed. She made the insurance process easy to understand and was very patient throughout. I really appreciated her professionalism and friendly attitude. Highly recommend!"

"Been with state farm since 2019. Recent visit was very informative with Franah, Thatcher, and Craig. Very helpful and gave detailed game plan for how to move forward and be able to save. Really appreciate the info on car and life insurance! thank you!"

"Today I received the best customer experience from my State Farm agent Thatcher Fitzgerald. I believe I'm a traditional insurance holder who is daunted by what my insurance policy truly covers. I was looking for a reputable agent who would give me best advice on whether to continue with my current condo policy or explore options that would increase my condo coverage, and provide me with the best value for both car and condo insurance. Thatcher was extremely knowledgeable on all: best insurance coverage, cost and best value for my needs. He patiently answered all my questions with examples I could understand and made sure I was fully informed before arriving at any decision. Based on my experience, Thatcher is the best professional in his field that I've ever had the pleasure to know."

"I forgot to mention how great Thatcher Fitzgerald and Theshia are best. Very kind and understanding. Five star for customer service I’ve been with State Farm for several years and I will not change of them❤️"

"Horrible customer service! From the time you walk in and have to deal with Marlene who doesn't listen to a word you say, does what she wants and ALWAYS has an attitude! This agent/office does not communicate within their own staff, and it's worse with customers! The only person I have found to be genuinely helpful is Thatcher! He's very attentive, listens to the customer and really puts the effort in to resolve issues. It is only because of him that I gave 2 stars! I came in to switch agents as I am moving from Pembroke Pines. I saw Mrs Marino, she asked how I was? I said not good, nobody communicates in her office and I can never get a call back from her to discuss these issues. Her response was to drop a paper off at Marlene's desk, and walk away! BE CAREFUL WHEN CHOOSING AN AGENT! I stayed with them for years out of convenience and that's the treatment I received in return!"

"Excelente personas,la mejor atenciôn y comprension,nos brindaron una gran ayuda,aclararon todas las dudas."

"I called to find out if I could go to their office instead of the office in Doral where I have my policy cuz it was closer. They were very nice but the answer was no"

"Great Representatives of this State Farm office. Franah has a great group and are always willing to help you and go out of their way to get you the information that you need. All the best."

"The experience with getting auto insurance was fast and efficient. My representative Guiovanna is so helpful and made the whole process simple. She gave me the best prices of any insurance company on the market. I am truly grateful for the time she spent with me on the phone. Thank you Guiovana for all your help."

"Personal, professional customer service. Worked to get me the best prices as though they actually cared about getting my business and my being satisfied with the policies I needed."